Hello everyone,

we all grew up with swisscom, our home lines, 079, our first SMS, and then ADSL, swisscom, a flagship of Swiss industry, with the PTT and then the CFF.

Astronomical prices but international quality service, one of the best networks in the world. (if not already in Switzerland…) [https://www.swisscom.ch/fr/about/entreprise/reseau.html](https://www.swisscom.ch/fr/about/entreprise /network.html)

Despite everything, swssicom has not been able to maintain its quality and its lead over the years, and we can see very clearly in this graph that the gap is narrowing from year to year with its competitors.

We all loved swissom, a national pride, a PUBLIC SERVICE, which for years brought us technological monitoring, the arrival of GSM, ADSL (with a little delay) telephone boxes EVERYWHERE and billions in profits every year for the confederation,

Unfortunately Swisscom has become a baby again who must learn how the telecommunication system works, and yes, it was great, but was destroyed, then rebuilt…

[http://www.rts.ch/info/suisse/1107871-swisscom-le-politique-maintient-le-cap.html](http://www.rts.ch/info/suisse/1107871-swisscom- the-government-stays-the-course.html)

[http://www.bilan.ch/entreprises/la-confederation-reduit-sa-part-dans-swisscom-et-empoche-12-milliard](http://www.bilan.ch/entreprises/la- confederation-reduces-its-share-in-swisscom-and-pockets-12-billion)

Swisscom no longer really belongs to Switzerland, so many loyal customers have not stayed there, now why pay more than elsewhere, and above all to whom should they pay more?

Despite everything swisscom tries in appearances to act as if nothing had changed… but if we compare this to a company like cablecom, which has recovered crappy networks throughout Switzerland, (and yes we were not all equal in front of the telenetwork) which modernized and improved it and made it stable, we realize that swisscom has lost speed….

swisscom, for its part, kept all of these existing infrastructures and deployed new ones. Jenesse bugs are absolutely not admissible. Because in theory, swisscom should be an old juggernaut. (with all the prices lost but accepted for the services and services, swisscom should have invented HD, boxes, and then offer the best guaranteed speeds everywhere in Switzerland)

Cablecom’s offers, despite the terrible customer service that is dear to them (or not precisely) remain from a price/service point of view much better than Swisscom.

I have generally been disappointed with swisscom for several years, despite the quality, kindness and competence of the technical service, sales etc… there are too many things that are no longer working,

previously focused on its customers, swisscom is reviewing its business model, and is now targeting profiles, margins, it is no longer our swisscom, but a company for anyone to whom it is difficult to give gifts of tolerance . we are no longer in exatitude, but pretty well in the almost, it works yes, sometimes, can we do that? it must be possible. which we are not used to, because we did not want to change.

[http://blog.travailler-en-suisse.ch/09/2011/operateurs-telecom-en-suisse-001.html](http://blog.travailler-en-suisse.ch/09/2011/ telecom-operators-en-suisse-001.html)

(read the little comment at the bottom, more than subjective…)

here is a customer, who had cablecom,: box, internet 75/7 plus telephone with all of Switzerland for? 62-. (one breakdown in 5 years) and who, following his problem, ended up with swisscom and who saw the difference, both in terms of price, services and quality.

also when overnight your ADSL goes from 16Mb to 9Mb (subscription below for the price of 20 which you have never reached, and swisscom tells you that it is “normal” and that they are not going to do anything. you understand that the subscription in question was canceled the following day.

@neofx

Good morning,

Swisscom is a very good company, not more expensive and better customer service, I have had Swisscom TV since July 2009 and zero breakdowns when cablecom was lousy my sister had cablecom and problem after problem lousy customer service.

if you are not satisfied you have CABLECOM good luck

Hello,

I allow myself to post my opinion since I have the 2 suppliers.

It is clear that you must choose your supplier according to your place of residence and your needs.

UPC Cablecom may be better in one place and weak in another, just like Swisscom.

In my case Swisscom is superior in internet speed (I’m on fiber) so suits my needs and the hotline is better (I’m not saying it’s perfect but better) I tested the UPC Cablecom hotline twice this year, I I came across the Moroccan hotline twice where the person was unable to help me correctly find my customer number 😉

Do not forget also that to the prices indicated by UPC Cablecom on their products offered in particular combined, you must add 29.95.-/month (33.95.- from 2016) for the basic 3 in 1 connection

In your case UPC Cablecom seems better in service at your home

Cordialement

I’m also a little annoyed by the problems with Swisscom tv ip. I think this system has a future, but they are still developing it and the customer never receives compensation for the inconvenience.

Swisscom enjoys a good reputation from their customer because they pay more. They would leave without it. And the management is playing with fire.

Since buewin Tv, I have only had a discount on my bill for a problem.

Since then the system has become expanded and they have more customers. They should pay attention to them, and install infrastructure, so that the bandwidth increases because this is the crux of everyone’s concerns. It offers speeds which for my part are unimaginable as the hardware restriction is so great. I still live in the 3rd French-speaking city.

4G is faster than my fixed bandwidth, so there is a problem. And sometimes the customer would like to have answers and one with a little commercial gesture in addition and he will be happy.

Um… Did I insult your mother? your family?

Fortunately, competition offers the choice of the best service for the best location, but I believe that when you are swisscom, you don’t let things drag on! there is everything as Lapinou says, your experience seems happy and serene, and I don’t see why you come to say it again if it works and you have no experience in the disturbances encountered on the swisscom services, like TV 2.0. you are one of the people who have no problem, and giving your feedback on the proper functioning of your services is good, well done, there are only annoying people in this topic, continue to advertise here. You are truly essential.

@neofx

1. I have TV 2.0

2. I’m not your girlfriend, you don’t use familiarity with me

@neofx
It seems to me that we need to put things into perspective a little. The familiarity is unwelcome from a person who wants to be credible. We didn’t make hay together. That said, TV is probably not a vital problem and a semblance of respect towards other users of this forum would be good…

@Sébastien Scherly

Well said, with a thumbs up

That. There is no moderator here? Finally, I prefer that there are technicians working to resolve the breakdown of my Swisscom Tv 2.

Since the big problem with Swisscom on Monday 08/17/2015 around 11:00 a.m., nothing at my house.

The internet box can no longer connect. Result: no TV, telephone, and especially Internet. The family’s mobile data plans will take the lead….! As well as communication since the landline is now diverted to a mobile.

In addition, you will have to take half a day off so that the technician can come in 2 days. I hope it does better than changing the case, which I could do myself…

With TV 2, all eggs in one basket. I admit that I haven’t had many breakdowns or problems and that until then I was very satisfied. But there, at the time, it annoys me prodigiously. I need to breathe calmly (and negotiate time off with my employeur!)

It is clear that Swisscom will never be able to improve the performance of this box. Apart from the only technical problems, including in my opinion that of the overheating of the box, the instability of the images and sound is chronic: live or recorded, the programs offer no guarantee of proper functioning.

I will not talk about the “Swiss AD”, which, far from highlighting the products, will soon occupy 50% of time on French channels. I thought that good products didn’t need advertising… ;-)) In the meantime, between the right to watch and the rather expensive subscriptions, we pay to watch the ad!!! Who benefits from this financial windfall? Swisscom could at least deduct part of these amounts, in order to lighten our wallets!

Anyway, despite my disappointment, I wish everyone a Merry Christmas and a very Happy New Year 2016.