Today I opened my email as I always have. So far it has always worked perfectly and today I opened my email and discovered the new platform…. but the result is unfortunate.

Reading messages is impossible. Message “Reading error… credits error”

What to do.

Help me please

Probably because of the new platform. Bug to report to Swisscom directly.

Thank you crigou.

Do you happen to have the link at swisscom to get this type of help (contact by email or telephone number)?

I called Swisscom all day at 0800 800 800 but I was unable to get any telephone contact… only an answering machine which tells you that all the lines are busy (overloaded).

I despair, because it is my work tool.

They may have quite a few calls on the same theme.

Hello Fredd007!

crigou is absolutely right. Any change can be disruptive for the user, hence certainly a high number of calls for help 😉

In addition to the 0800 mentioned above, you also have the option of using chat or asking to be contacted (during opening hours), link:

[http://www.swisscom.ch/fr/clients-prives/aide/contact.internet-zuhause.technische-beratung-stoerungen.html#](http://www.swisscom.ch/fr/clients-prives /help/contact.internet-zuhause.technische-beratung-stoerungen.html)

Good regards.

Good morning,

From the PC while traveling, connection possible but on the other hand impossible from my mobile phone (Samsung Notes 2)… once the identity and password are entered, it jumps and goes back… the other connections work from this such. Any idea of ​​the problem?

Good day

Preliminary question to oranginal: is this also a Webmail problem? (subject of the preceding interventions).

Thank you all.

I finally got assistance (help desk) from swisscom.

Answer:

There is a BUG with Mozilla Firewox. Problem could not be resolved

so far not Swisscom…. with this new platform:smileymad:!!!

Solution:

I use Internet Explorer and it works.

Same problem this morning,

Unable to open my emails, I see the list too, but I use Firefox, I’ll even use explorer, but it’s really out of obligation if it works.

If a solution exists, I’ll take it.

Greetings.

Hello everyone,

The Swisscom helpdesk told me that they would debug my SIM card (with another operator) which I did but without result…so I called again and then they told me that for 4 months, the new platform has not been supported by mobile phones and that instead of going via the internet, I have to install webmail on my phone…and then it works!

So my problem is solved.

Good day