Internet Box 4 Router - Mac address filtering

[Fleiwietzald26]

I have installed the Internet 4 router at home. Now my HP Officejet Pro 8610 does not connect to the wifi anymore.  The reason is that Mac address filtering is enabled.  HP suggests to add the hardware address to the list of permitted devices or disabling MAC address filtering.  I cannot find how to do either options.  Please help. thnx   

[Gaeilgeoir · Accepted solution]

@Fleiwietzald26 In case the printer is an older one, it can be, that this only runs with WPA2 encryption, you would need to look at how this is set up on router and wifi settings, if it is set to WPA3 you would need to change to WPA3/WPA2, how to access the router GUI is described in the link below:

https://www.swisscom.ch/en/residential/help/internet/internetbox-home.html